How are we doing?
Click here to take a short survey about our transportation services.
Need to schedule a trip or have questions about UCHRA Public Transportation? Call 833-UC TRIPS
- Para asistencia en español por favor llame 833-UC TRIPS (For assistance in any other language please call your local office and we will contact Avaza Language Services for translation.)
- For brochures in large print please contact customerservice@uchra.com
- For TDD/TTY (Telecommunication device for the deaf) support, please call: 1-800-848-0298
- Send an email to customerservice@uchra.com or call 1-833-828-7477 for complaints or
reasonable modification of your trip.
Employment Opportunities
- Click here for current job openings and employment contact information.
Accessible Formats
- Information and communications concerning UCHRA’s Public Transportation services are available in alternative accessible formats, upon request. To initiate such a request, please contact customerservice@uchra.com or call 1-833-828-7477.
Give us a call!
Call 833 UC-TRIPS (833-828-7477) to schedule your next trip.
Service hours: 6 a.m. – 6 p.m. CST
Office hours: 8 a.m. – 4:30 p.m. CST
General Public Complaint/Grievance
- The Passenger General Public Complaint may be downloaded, filled in, and mailed in or you may complete the form here. It will be emailed to our Customer Service Staff.
Passenger Reasonable Modification Request
- The Passenger Reasonable Modification Request can be downloaded here, completed, and mailed in or you may complete the form here. It will be emailed to our Customer Service Staff.
Title VI Complaint/Grievance
- UCHRA Public Transportation fully endorses the Civil Rights Act. Click to learn more. The Passenger Title VI Complaint can be downloaded here, completed, and mailed in or you may complete the form here. It will be emailed to our Customer Service Staff.
Submit Completed Forms and Modifications Requests Here:
UCHRA Public Transportation
Attn: Customer Service
580 S. Jefferson Ave., Ste. B;
Cookeville, TN 38501-4010
UCHRA Public Transportation strives to provide the best possible experience to our customers. If you have had a great experience, we would love to know. Click here to share your story!
We realize, however, that sometimes we may miss the mark and not live up to your expectations. Our complaint/grievance forms can be found below as well. Grievances are separated into two categories: General Public and Title VI. Title VI complaints focus specifically on discrimination on the basis of race, color, and national origin. These forms may be completed online or printed and mailed to our office.
In making our services accessible to all, we want to ensure that there are reasonable modifications for disabilities. If you have a request for reasonable modifications, it may be completed from this web page or printed and mailed to our office.