Information and communications concerning UCHRA’s Public Transportation services are available in alternative accessible formats, upon request.
To initiate such a request, please contact email@example.com or call 1-833-828-7477.
We want to provide our customers with the best ride experience possible. If you feel that we have missed the mark, please let us know by completing a complaint form.
Grievances are separated into two categories: General Public and Title VI. Title VI complaints focus specifically on discrimination on the basis of race, color, and national origin. These forms may be completed online or printed and mailed to our office.
The Passenger General Public Complaint form may be downloaded, filled in, and mailed in or you may complete the form here. It will be emailed to our Customer Service Staff ay firstname.lastname@example.org.
Interested in working for UCHRA Public Transportation?
Click here for current job openings and employment contact information.
Need to schedule a trip or have questions about UCHRA Public Transportation? Call 833-UC TRIPS
- Para asistencia en español por favor llame 833-UC TRIPS (For assistance in any other language please call your local office and we will contact Avaza Language Services for translation.)
- For brochures in large print please contact email@example.com
- For TDD/TTY (Telecommunication device for the deaf) support, please call: 1-800-848-0298
- Send an email to firstname.lastname@example.org or call 1-833-828-7477 for complaints or reasonable modification of your trip.
UCHRA Public Transportation Customer Service
Address: 580 S. Jefferson Ave., Ste. B Cookeville, TN 38501-4010
Phone: 1-833-UC TRIPS (828-7477)
UCHRA Public Transportation will provide reasonable modifications of policy and practice to ensure services are accessible to people with disabilities. To request these modifications or for Information/Complaints, contact your local UCHRA office or call 833-UC TRIPS.
Information and communications concerning UCHRA Public Transportation’s services are available in alternative accessible formats, upon request. To initiate such a request, please complete our online form found here or call (931) 528-1127.
The Passenger Reasonable Modification Request can be downloaded here, completed, and mailed in or you may complete the form here. It will be emailed to our Customer Service Staff.
UCHRA Public Transportation welcomes questions, comments, and suggestions.
UCHRA Public Transportation complies with Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d et seq.), which states that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” Any person who believes that discrimination has occurred by a state agency on the basis of race, color, or national origin, including limited English proficiency (LEP), in violation of Title VI may file a written complaint with the Tennessee Human Rights Commission. Complaints must be filed within 180 days of the alleged discriminatory act. Complaints may also be filed with the state or federal agency involved or the United States Department of Justice. For more information, please contact the Upper Cumberland Human Resource Agency.
UCHRA Public Transportation fully endorses the Civil Rights Act. Click to learn more. The Passenger Title VI Complaint can be downloaded here, completed, and mailed in or you may complete the form here. It will be emailed to our Customer Service Staff.