Our Policies and Procedures
Upper Cumberland Human Resource Agency’s Public Transportation strives to maintain a professional, customer-friendly, low-cost transit system that provides transportation to rural residents of all ages. We pride ourselves on helping individuals by providing a safe, quality, and dependable service. It is funded by the Federal Transit Administration, TN Dept. of Transportation, local human service contracts, fares, local revenues, and in-kind contributions.
UCHRA Public Transportation abides by all applicable federal, state, and local regulations. It is our goal to provide clean, prompt, reliable, safe, and efficient service. To help us meet this goal, our vehicles and equipment are serviced at our in-house facility on a regular basis. Our drivers are properly licensed and attend regularly scheduled training sessions to help them understand and meet the needs of our passengers. We are a drug-free workplace.
Title VI Policy Statement
UCHRA Public Transportation complies with Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d et seq.), which states that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” Any person who believes that discrimination has occurred by a state agency on the basis of race, color, or national origin, including limited English proficiency (LEP), in violation of Title VI may file a written complaint with the Tennessee Human Rights Commission. Complaints must be filed within 180 days of the alleged discriminatory act. Complaints may also be filed with the state or federal agency involved or the United States Department of Justice. For more information, please contact the Upper Cumberland Human Resource Agency.
Click here for Title VI Complaint form.
Haga clic aqui para obtener el formulario de queja del Titulo VI.
Please send complaint forms to email@example.com with Title VI Complaint in the email subject line.
The Americans with Disabilities Act (ADA)
The Americans with Disabilities Act prohibits discrimination against qualified individuals with disabilities from participation in services, programs, or activities of a public agency—including transportation programs.
Click here for ADA Complaint Procedures
Click here for ADA Complaint form
haga clic aqui para procedimientos de quejas de ADA
haga clic aque para el formulario de reclamación ADA
Please send complaint forms in to firstname.lastname@example.org with ADA Complaint in the email subject line.
UCHRA Public Transportation will provide reasonable modifications of policy and practice to ensure services are accessible to people with disabilities. To request these modifications or for Information/Complaints, contact your local UCHRA office or call 833-UC TRIPS.
Information and communications concerning UCHRA Public Transportation’s services are available in alternative accessible formats, upon request. To initiate such a request, please complete our online form found here or call (931) 528-1127.
UCHRA Public Transportation welcomes questions, comments, and suggestions.
General Contact Information
ATTN: UCHRA Public Transportation Customer Service
Phone: 1-833-UC TRIPS (828-7477)
Mail: Upper Cumberland Human Resource Agency
580 S. Jefferson Ave., Ste. B Cookeville, TN 38501-4010