Tell Us How We Did

UC Public Transit strives to provide the best possible experience to our customers.  If you have had a great experience, we would love to know.  Our Testimonial form can be found below.

We realize, however, that sometimes we may miss the mark and not live up to your expectations.  Our complaint/grievance forms can be found below as well.  Grievances are separated into two categories: General Public and Title VI.  Title VI complaints focus specifically on discrimination on the basis of race, color, and national origin.  These forms may be completed online or printed and mailed to our office.

In making our services accessible to all, we want to ensure that there are reasonable accommodations for disabilities.  If you have a request for reasonable accommodations,  it may completed from this web page or printed and mailed to our office.

Request / Complaint Guidelines

UCHRA Public Transit Grievance/Complaint and Reasonable Modification Procedure

Reasonable Modification
UCHRA Public Transit will provide reasonable modification of policy and practice upon request to ensure
that our transportation services are accessible to people with disabilities. Drivers can make some
reasonable accommodations.

Title VI, ADA or General Public Complaint
Customers, Passengers and General Public have the right to file a complaint if you are not satisfied with
your service or feel unfair treatment by an UCHRA employee.

 First – Ask your driver or request from Customer Service the complaint procedures and/or contact
your Customer Service with your complaint. Phone Number 1-833-828-7477.  These forms are also available online.

 Second – Customer Service will investigate and attempt to resolve. UCHRA may find it necessary
to involve the Safety & Security Manager or the Mobility Manager to resolve the complaint. They
will respond to your complaint within 30 days in writing.

 Third – If your complaint is not resolved you can appeal the decision to the Transportation
Director. The Director will investigate and respond within five working days in writing.

 Fourth – If you are still not satisfied with the resolution of the complaint, you may request a
meeting with the Transportation Director. The Director may find it necessary to include the
Human Resources Director to determine next steps.

All documentation will be copied to: The person filing the complaint, all parties involved in the
procedure, and program files.

Contact Information
Contact customerservice@uchra.com or 1-833-828-7477 for Complaints or
Reasonable Modification of your trip.

Mailing Address for Complaint Form:
Upper Cumberland Human Resource Agency
580 South Jefferson Avenue, Suite B
Cookeville, TN 38501-4010
ATTN: Transportation Customer Service

General Public Complaint/Grievance

The Passenger General Public Complaint may be downloaded, filled-in, and mailed in.

Or you may complete the form below.  It will be emailed to our Customer Service Staff.

Title VI Complaint/Grievance

The Passenger Title VI Complaint can be downloaded here, filled out and mailed in.

Or you may complete the form below.  It will be emailed to our Customer Service Staff.

Passenger Reasonable Modification Request

The Passenger Resonable Modification Request can be downloaded here, filled out and mailed in.

Or you may complete the form below.  It will be emailed to our Customer Service Staff.

Share Your Story

Have you had a good experience with our service?  We would love to hear from you!  Feel free to complete the feedback form below and Thank you!